Faulty goods to be advised within 48 hours of delivery/collection via email to, with buyer responsible for return shipping costs.

Possum Ball Millinery is not liable for any damage to goods occurring while in transit. 

No returns accepted or refunds given for change of mind purchases.


Ready to wear pieces will typically ship within 1 - 3 business days and will be sent by Australia Post using standard shipping services with receiver signature required.  

Tracking numbers will be sent by email as soon as boxes have been dispatched. 

Collection option is available from Williamstown.


Customs requirements vary from country to country.  You may be subject to local taxes, import duties, quotas, permits or other local requirements on your order.

Possum Ball Millinery will not be liable for any customs or import duties.